Western Sydney Patient Experience Program wins 2 Awards!

Every year, Western Sydney LHD hosts the Quality Awards to recognise people and projects within their hospitals, wards, and units that make a difference to patient care and health outcomes. There were 79 submissions this year and ‘Patient Feedback – online, real-time, anytime’ were winners twice over at this prestigious event!

WSLHD’s My Experience Matters won their category – the Bob Leece Award and then went on to scoop one of the top awards of the night – the Chair of the Board’s Award! We are thrilled and commend their strong and determined efforts in improving patient experience LHD-wide.

Here’s how they got there:

  1.    An LHD that that identified gaps in their patient experience measurement and a solution to address it
  2.    Implemented an Australian-first real-time survey at Westmead and Auburn hospitals
  3.    Achieved more than 1300 surveys responses (from 100) and is transparent about how patients rate them!
  4.   Engaged staff from the frontline to executive through discussions and then celebrations!
  5.   Transforming patient experience daily – one banging door, one engaged team, one ward, one hospital at a time…

Some of the winning projects on the night are now being submitted to the NSW Health Innovation Awards and the NSW Premier’s Awards. Watch this space!

Congratulations to the team!

P/S: We’d also like to do a special shout-out to the maternity ward of Auburn Hospital AND the surgical high-dependency ward in Westmead who won the ‘Noise at Night’ challenge recently. Read more here

Want to improve just one aspect of your patient experience measurement or make a series of incremental improvements? Give us a call…