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Navigating Volcanoes in Leading your Patient Experience

During my recent holiday in Bali, I climbed to the peak of a volcano. As I stood up there, just reflecting on the world, and life, and my profession in improving the patient experience, I think about the joy that lies within, the environment around us and how important it is for us to really think about our environment in healthcare, and to think about the volcanoes that happen everyday.

From the peak of Mt Batur, I share some thoughts that could help you on your journey of improving that patient experience.

How do we stay focussed as a Leader of the Patient Experience?

How do we keep our teams focused as Conveyors of the Patient Experience?

About the Author: Dr Avnesh Ratnanesan

Dr Avi is a medical doctor with broad healthcare sector experience including hospitals, biotech, pharmaceuticals and the wellness industry. He is a leading expert who coaches and consults to senior executives, entrepreneurs, practitioners, organisations and governments.