Skip to content

Customer & Patient Experience Improvement
Digital Companion for me

Customer & Patient Experience Improvement
Digital Companion for me

IHF Global Award Winner

Customer & Patient Experience Improvement Digital Companion for me (PXme)

What is the PXme?

Customer  Experience leaders and marketing managers are often challenged with improving the customer experience from their starting point to their end-goal. PXme improves customer and patient experiences by provides customised, evidence-based actions to optimise your CX strategy plan and drive the most effective and efficient strategies. It is a world leading digital companion to assist customer experience leaders and marketing managers in enhancing their customer experience journey. It streamlines the process of developing and implementing Customer Experience Strategy Plans and provides specific actions and monitoring support for improvements. The recommendations are evidence-based to optimize financial return on investment in challenging times.

How does the PXme work?

PXme helps you evaluate and improve your customer and patient experience management. The assessment process utilizes PXme’s proprietary 6e methodology, starting with a self-assessment that covers various organizational factors that impact the customer experience. 

The assessment results provide users with customized action plans and solutions to improve their experience maturity level. The platform also recommends service providers and IT solutions that can assist in implementing the action plans. 

The capabilities assessed are holistic and more accurate than most tools. They include measurement, infrastructure, environment, leadership, culture, training and education, wellbeing, and strategy among others. The outcome of the assessment will provide recommended options for actions, tools and solutions to improve the experience. PXme also aids in monitoring progress and achieving business goals after the improvements have been implemented, which is critical for competitive advantage and breakthrough success.

Critical benefits to Executives, Marketing, CX Leaders and newbies

  • PXme provides a clear understanding of current capabilities and gaps relative to objectives for executive leaders, marketing, and CX teams.
  • It helps to focus change management efforts and translate measurement into outcomes, minimizing wasted resources and maximizing efficiency, value-based care, and ROI in lean times.
  • PXme provides specific actions and solutions based on real-life case studies to address experience improvement, leadership capability, staff engagement, health and wellbeing, and reward and recognition.
  • It offers independent, evidence-based recommendations to support quality, safety, and accreditation projects.
  • PXme guides strategy plans and Key Performance Indicator frameworks and investment business cases.

The PXme Solution

The PXme begins with a self-assessment that comprises a series of detailed questions on various organizational elements that link directly to customer and patient experience. Some examples of elements measured in the assessment are Measurement and Complaints Management, Experience Infrastructure, Environment, Leadership, Culture, Training & Education, Staff Wellbeing & Mental Health, Vision and Strategy. The outcomes of the assessment are linked to a report that outlines specific actions, tools and solutions that the organization can implement to improve customer and patient experience. Once improvements have been embedded, the PXme can be repeated to track the organization’s progress on the customer and patient objectives and business goals.

Contact us to find out how the PXme can help you optimize your current experience and achieve your goals.

Experience PXme

Contact us to find out how the PXme can help you optimize your current experience and achieve your goals