Careers

COMMUNITY MANAGER

Overall Purpose of the Role

 

We are looking for a qualified Community manager to join our team in a flexible part-time role. If you are a tech-savvy professional, experienced in social media (esp. Facebook), PR and online marketing, we would like to meet you.

Our ideal candidate has exceptional oral and written communication skills and is able to develop and share engaging content online with health professionals. You should be a ‘people person’ with great customer service skills and the ability to moderate online and offline conversations with our community.

Ultimately, you should be able to act as a key face and voice of our brand and manage all healthcare community communications as well as generate leads and sales of online programs and products.

Responsibilities

  • Set and implement social media and communication campaigns to align with marketing strategies

  • Provide engaging text, image and video content for social media accounts

  • Respond to comments and customer and sales queries in a timely manner

  • Monitor and report on feedback and online reviews

  • Organize and participate in online events (webinars, etc) to build community and boost brand awareness

  • Coordinate with Marketing and IT teams to ensure brand consistency

  • Liaise with Product Development and sales team to update products and programs

  • Build relationships with customers, potential customers, partner groups and health professional communities

  • Introduce digital technology as needed to optimise processes and marketing conversion

Requirements

  • Proven work experience as a community manager

  • Experience launching community initiatives (e.g. building an online forum, launching an ambassador program, creating an event series and writing email newsletterd)

  • Ability to identify and track relevant community KPIs 

  • Excellent verbal and writing communication skills

  • Hands on experience with social media management for brands

  • Ability to interpret website traffic and online customer engagement metrics

  • Knowledge of online marketing and marketing channels

  • Attention to detail and ability to multitask

REMUNERATION

The remuneration package is subject to negotiation and suitability of the candidate with requirements. Contact us for more information or email your CV (max. 4 pages) and Cover Letter (max 1 page) to Olivia@energesse.com

 

PRODUCT MANAGER

 

Overall purpose of the role

Key responsibilities

The Product Manager is responsible for leading the product planning and execution throughout the Product Life Cycle of our flagship digital health product PXme. This includes gathering and prioritizing product and customer requirements, defining the product vision, and working closely with customers, development teams and support to ensure revenue and customer satisfaction goals are met. The Product Manager’s job also includes ensuring that the product supports the company’s overall strategy and goals and also includes responsibilities in B2B sales and marketing.

Preferred Experience and Knowledge

  • 3+ years experience in healthcare IT 
  • 5+ years experience in product management, ideally with a commercial focus i.e. competent in enterprise sales & marketing
  • 3+ years’ experience in account management, sales or marketing is preferred but optional

Abilities and Skills

  • Experience with commercialising tech start-ups – build products that sell and scale
  • Proven experience in hospital/healthcare enterprise SaaS platform
  • Appear credible to customers with strong credentials
  • Able to travel nationally and occasionally internationally
  • Able to converse on gaps and challenges with customer experience / patient experience
  • Able to deliver training programs
  • Can lead product development with outsource/in-house developers and expert in lean start-up, agile methodology
  • Excellent written, oral and electronic communications skills; 
  • Strong interpersonal skills with a confident professional manner in person and on the telephone.
  • Confident presenter.
  • Confident working with people in any setting.
  • Ability to think creatively and highly adaptable mindset for change 
  • Ability to manage other members of staff.
  • Excellent attention to detail.
  • Strong analytical skills.

To be successful, you must be: 

Passionate on implementing innovation and positive change in healthcare; flexible and energetic (comfortable with growth and ambiguity); collaborative (willing to give and receive feedback); nurturing and empathetic with people; results oriented; love continuous learning, looking for purpose, meaning and loving your work.

The ideal candidate must be comfortable working in a dynamic setting with multiple competing priorities. As an international company based in Australia, the Product Manager should be comfortable engaging in professional communication with individuals from a variety of backgrounds and cultures while having fun.

Travel

This position requires approx. 30% domestic travel and possible international travel in future years, subject to your success and ambitions..

Remuneration

The remuneration package is subject to negotiation and suitability of the candidate with requirements. Contact us for more information or email your CV (max. 4 pages) and Cover Letter (max 1 page) to Olivia@energesse.com